RecRam Capture is an innovative solution that enables businesses to collect, analyze, and act on customer video feedback through a simple, customizable link-based system. It eliminates the need for app installations while providing powerful AI-driven analysis capabilities.
Core Features
Smart Link Generation
- Create unique capture links instantly
- Choose between single-use or persistent links
- Customize link settings based on your needs
- Share via any communication channel (email, SMS, chat)
Multi-Platform Recording
- Works seamlessly across desktop, tablet, and mobile devices
- No app installation required
- Browser-based recording for instant access
- Support for both front and rear cameras
- Multiple media upload capabilities
Customizable Recording Settings
- Adjustable maximum video duration
- Audio recording options
- Default language selection
- Camera preference settings (front/rear)
- Multiple file upload support
AI-Powered Analysis
- Real-time speech-to-text conversion
- Technical analysis of customer issues
- Sentiment analysis of customer feedback
- Diagnostic results based on product documentation
- AI training capabilities using your product documentation
Advanced Configuration
Document Training
- Upload product manuals and documentation
- Train AI to understand your specific products
- Enhanced analysis accuracy
- Automated issue identification
Review Rules
- Set custom analysis parameters
- Define specific technical criteria
- Create product-specific analysis rules
- Customize AI response patterns
Analysis Dashboard
Technical Analysis
- Detailed problem identification
- Hardware and software diagnostics
- System performance evaluation
- Component-level issue detection
Sentiment Analysis
- Customer emotion tracking
- Satisfaction level measurement
- Tone and urgency detection
- Priority assessment
Diagnostic Results
- Comprehensive issue summary
- Root cause identification
- Technical recommendations
- Resolution suggestions
Recommended Actions
- Step-by-step solution guides
- Warranty information when relevant
- Escalation recommendations
- Follow-up action items
Business Benefits
Enhanced Customer Support
- Faster issue resolution
- More accurate problem diagnosis
- Reduced support ticket time
- Improved customer satisfaction
Operational Efficiency
- Streamlined support workflow
- Automated analysis and reporting
- Reduced need for follow-up questions
- Better resource allocation
Data-Driven Insights
- Pattern recognition in customer issues
- Product improvement opportunities
- Support quality metrics
- Customer behavior analysis
Use Cases
Technical Support
- Hardware troubleshooting
- Software issue diagnosis
- Setup assistance
- Performance optimization
Product Returns
- Damage documentation
- Defect verification
- Return authorization
- Warranty claims
Customer Feedback
- Product reviews
- Usage experiences
- Feature requests
- Satisfaction surveys
Implementation
Easy Integration
- Simple link sharing
- No complex setup required
- Works with existing support systems
- CRM integration ready
Security and Privacy
- Secure video transmission
- Data encryption
- Privacy compliance
- Access control
RecRam Capture transforms the way businesses handle customer support by providing a comprehensive, AI-powered video capture and analysis solution. Its combination of ease of use and powerful features makes it an essential tool for modern customer service operations.