Documentation

Creating a RecRam Capture

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Before You Begin

Make sure you have:

  • Access to your RecRam dashboard
  • Required permissions to create Capture links
  • Basic understanding of your capture requirements

Step 1: Access Capture Dashboard

  1. Log in to your RecRam account
  2. Navigate to the Capture section
  3. Click the “New Capture” button in the top right corner

Step 2: Configure Basic Settings

Default Language Settings

  1. Select the primary language for your capture interface
  2. This will be the language your customers see when they open the link

Camera Settings

  1. Choose default camera preference:
    • Front camera
    • Back camera
    • User choice

Media Upload Options

  1. Enable or disable multiple media uploads
  2. Configure allowed media types:
    • Video recording
    • Audio recording
    • Photo capture
    • File upload

Step 3: Set Link Parameters

Link Type Selection

  1. Choose between:
    • Single-use link (expires after one submission)
    • Persistent link (multiple submissions allowed)

Recording Duration

  1. Set maximum video recording duration
  2. Set maximum audio recording duration
  3. Configure file size limits

Step 4: Configure AI Analysis Settings

Document Training

  1. Click “Train the AI” option
  2. Upload relevant product documentation:
    • User manuals
    • Technical specifications
    • Troubleshooting guides
  3. Wait for document processing completion

Review Rules Setup

  1. Access the “Review Rules” section
  2. Add specific analysis parameters:
    • Technical requirements
    • Issue categories
    • Priority levels
  3. Configure response triggers

Step 5: Advanced Settings

Device Compatibility

  1. Select supported devices:
    • Desktop
    • Mobile
    • Tablet
  2. Configure device-specific settings

Integration Settings

  1. Set up CRM integration (if applicable)
  2. Configure notification preferences
  3. Set up automated responses

Step 6: Generate and Share Link

Link Generation

  1. Review all settings
  2. Click “Generate Link” button
  3. Copy the generated URL

Link Distribution

Share the link through your preferred channel:

  • Email
  • SMS
  • Chat support
  • Help desk ticket
  • Customer portal

Step 7: Monitor and Manage

Access Recordings

  1. View submissions in the Capture dashboard
  2. Access AI-generated analysis
  3. Review customer feedback

Analytics Review

  1. Monitor submission statistics
  2. Review AI analysis results
  3. Track resolution metrics

Best Practices

Link Management

  • Regularly review active links
  • Update settings as needed
  • Monitor usage patterns
  • Archive unused links

Quality Assurance

  • Test links before sharing
  • Verify AI analysis accuracy
  • Review customer experience
  • Gather support team feedback

Troubleshooting

Common Issues

  • Link accessibility problems
  • Recording permission errors
  • Upload failures
  • Analysis delays

Solutions

  • Verify browser compatibility
  • Check internet connectivity
  • Confirm permission settings
  • Contact support if needed

Remember

  • Keep links secure and private
  • Regularly update AI training data
  • Monitor customer feedback
  • Optimize settings based on usage

Follow these steps to create effective Capture links that streamline your customer support process and provide valuable insights through AI-powered analysis.

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